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Good Practices for CRM

This blog focuses on best practices for ultimate CRM success!

Deliver Great Online Support

Improve your customer satisfaction.

There are so many companies today that have customer service portals - places were a customer can try to solve their own problems before resorting to a phone call.  I am sure most members of Good Training have encountered both wonderful and not so wonderful customer service portals.  Many of you probably work for companies that offer customer service portals.  I found an interesting article that highlights what many customers are looking for from a customer service portal and mistakes many companies make when designing these portals.  You can check it out here...

-Brianna
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Published Tuesday, November 20, 2007 2:43 PM by Brianna Tinjum

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About Brianna Tinjum

I am happy to say I love my job! Everyday there is a new challenge and something new to learn, it keeps things interesting. I was very happy when we started Good Training because it gave me an opportunity to help people and share knowledge. Outside of the office I enjoy being active. When weather permits you may catch me riding my bike around the lakes of Minneapolis or hiking in Northern Minnesota. In the winter I get out snowboarding as much as possible and I always try to take a trip to the mountains. I made it out to Bridger Bowl in Bozeman, MT at the end of February 2008 and it was a fantastic time! Year round I participate in dance and yoga classes to mix things up. I love watching movies and you could say I may have seen too many. :) I also have a passion for reading - if I find a good book it can consume all of my free time.