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Good Practices for CRM

This blog focuses on best practices for ultimate CRM success!

New Report: The Essentials of Customer Service

Seven Customer Service Processes for 2008 - 2011.

Do you still think about customer service as a department within an organization as opposed to an overall corporate strategy?  If so, you aren't alone.  A new study released by Gartner, an independent information and technology research firm, reports that 75% - 80% of businesses are not adopting the necessary strategies to improve customer service.

"...it is a philosophy that must come from the top and permeate every facet of a business."

Check out what are considered vital customer services processes for 2008 - 2011 here...

-Brianna
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Published Thursday, January 10, 2008 2:12 PM by Brianna Tinjum

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About Brianna Tinjum

I am happy to say I love my job! Everyday there is a new challenge and something new to learn, it keeps things interesting. I was very happy when we started Good Training because it gave me an opportunity to help people and share knowledge. Outside of the office I enjoy being active. When weather permits you may catch me riding my bike around the lakes of Minneapolis or hiking in Northern Minnesota. In the winter I get out snowboarding as much as possible and I always try to take a trip to the mountains. I made it out to Bridger Bowl in Bozeman, MT at the end of February 2008 and it was a fantastic time! Year round I participate in dance and yoga classes to mix things up. I love watching movies and you could say I may have seen too many. :) I also have a passion for reading - if I find a good book it can consume all of my free time.