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Good Practices for CRM

This blog focuses on best practices for ultimate CRM success!

Customer Focused Selling

Are you really putting your customers first?

I'm sure the answer everyone would give is yes, myself included.  We are all selling some sort of product or service or combo of the two that we think will be beneficial to potential and existing customers - at least I hope everyone feels this way!  But how do you know you are truly customer focused in your selling endeavors?  Is there a way to measure this?  

"The most important aspect of being customer-focused is having the ability to understand the challenges faced by your clients."

I found an article published by Miller Heiman that will help to give some insight as to whether you are engaged in customer focused selling.  Be prepared to ask yourself some questions...

-Brianna

Published Tuesday, March 25, 2008 2:16 PM by Brianna Tinjum

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About Brianna Tinjum

I am happy to say I love my job! Everyday there is a new challenge and something new to learn, it keeps things interesting. I was very happy when we started Good Training because it gave me an opportunity to help people and share knowledge. Outside of the office I enjoy being active. When weather permits you may catch me riding my bike around the lakes of Minneapolis or hiking in Northern Minnesota. In the winter I get out snowboarding as much as possible and I always try to take a trip to the mountains. I made it out to Bridger Bowl in Bozeman, MT at the end of February 2008 and it was a fantastic time! Year round I participate in dance and yoga classes to mix things up. I love watching movies and you could say I may have seen too many. :) I also have a passion for reading - if I find a good book it can consume all of my free time.