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Good Practices for CRM

This blog focuses on best practices for ultimate CRM success!

The Customer Experience

In it for the long haul?

It's the start of the work week again and for me the weekend wasn't long enough!  I'm sure some of you know what I mean.

I thought we could start out this week with an article about customer experience.  The article I found is published by CRM Magazine and is meant to get you rethinking the life cycle of the customer experience - positive customer interactions build over time not from just a one time occurance.

"In fact, in everyday life, that's how customer experience is built up: through the slow accretion of (hopefully) mostly positive encounters."

I encourage you to read the entire customer experience article.  Happy Monday!

-Brianna

Published Monday, April 28, 2008 2:41 PM by Brianna Tinjum

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About Brianna Tinjum

I am happy to say I love my job! Everyday there is a new challenge and something new to learn, it keeps things interesting. I was very happy when we started Good Training because it gave me an opportunity to help people and share knowledge. Outside of the office I enjoy being active. When weather permits you may catch me riding my bike around the lakes of Minneapolis or hiking in Northern Minnesota. In the winter I get out snowboarding as much as possible and I always try to take a trip to the mountains. I made it out to Bridger Bowl in Bozeman, MT at the end of February 2008 and it was a fantastic time! Year round I participate in dance and yoga classes to mix things up. I love watching movies and you could say I may have seen too many. :) I also have a passion for reading - if I find a good book it can consume all of my free time.