August 2008 - Posts

• Customer Emotion

  And customer service experience... Being efficient is important and something I believe most all of us strive for everyday in our customer interactions. But while we are trying to be efficient we can often overlook an important factor - creating positive Read More... Posted Thursday, August 28, 2008 2:50 PM by Brianna Ojard | 0 Comments

• Address Customers Key Issues

  See their point of view. Happy Friday, I hope all of you have had a fantastic week! A common mistake at the end of the year is to try and push a sale through without having a thorough understanding of your customers key issues. It is easy to make this Read More... Posted Friday, August 22, 2008 9:49 AM by Brianna Ojard | 0 Comments

• Secure Future Appointments

  Quick Tip of the Day Identifying prospects and opportunities can be quite a task, but that is only one part of the formula. Once you identify your target how are you going to get your foot in the doo?. Good question. I found a short article by Miller Read More... Posted Tuesday, August 19, 2008 2:17 PM by Brianna Ojard | 0 Comments

• Branding in an Age of Endless Choices

  All about attaching an idea to a product or service. I found a short, fun article about branding in an age where it can be difficult differentiate products due to the endless amount of choices. The article was published CRM Magazine and highlights a presentation Read More... Posted Thursday, August 07, 2008 1:40 PM by Brianna Ojard | 0 Comments