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Good Practices for CRM

This blog focuses on best practices for ultimate CRM success!

Address Customers Key Issues

See their point of view.

Happy Friday, I hope all of you have had a fantastic week!

A common mistake at the end of the year is to try and push a sale through without having a thorough understanding of your customers key issues.  It is easy to make this mistake when you are trying to meet your goals in a short amount of time, but don't!

I found a short article by Miller Heiman that focuses on the importance of know what it is that is bothering your customer before you push to close your sale.  Something to think about.  Read "Do You Know What Your Customers Want?".

-Brianna

Published Friday, August 22, 2008 9:49 AM by Brianna Ojard

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About Brianna Ojard

I am happy to say I love my job! Everyday there is a new challenge and something new to learn, it keeps things interesting. I was very happy when we started Good Training because it gave me an opportunity to help people and share knowledge. Outside of the office I enjoy being active. When weather permits you may catch me riding my bike around the lakes of Minneapolis or hiking in Northern Minnesota. In the winter I get out snowboarding as much as possible and I always try to take a trip to the mountains. I made it out to Bridger Bowl in Bozeman, MT at the end of February 2008 and it was a fantastic time! Year round I participate in dance and yoga classes to mix things up. I love watching movies and you could say I may have seen too many. :) I also have a passion for reading - if I find a good book it can consume all of my free time.