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Good Practices for CRM

This blog focuses on best practices for ultimate CRM success!

Asking The Tough Questions

Performing win/loss reviews. 

Happy Friday!

We all love to win, especially when the win is closing a sale to an account.  And while it may be more fun to focus on our wins then to reflect on our losses, finding out the reason you lost is an important exercise to undertake.

"More than half of sales professionals polled believe they lost because of a customer's issue with the price. On the other hand, they're also convinced that when they win, it's because customers appreciate the established relationship."

There is a problem with the line of thinking in the quote above, read the article Heads or Tails to find out why.

(Note: This article expires, if you are interested read it soon!)

-Brianna

Published Friday, November 14, 2008 1:27 PM by Brianna Tinjum

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About Brianna Tinjum

I am happy to say I love my job! Everyday there is a new challenge and something new to learn, it keeps things interesting. I was very happy when we started Good Training because it gave me an opportunity to help people and share knowledge. Outside of the office I enjoy being active. When weather permits you may catch me riding my bike around the lakes of Minneapolis or hiking in Northern Minnesota. In the winter I get out snowboarding as much as possible and I always try to take a trip to the mountains. I made it out to Bridger Bowl in Bozeman, MT at the end of February 2008 and it was a fantastic time! Year round I participate in dance and yoga classes to mix things up. I love watching movies and you could say I may have seen too many. :) I also have a passion for reading - if I find a good book it can consume all of my free time.