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Good Practices for CRM

This blog focuses on best practices for ultimate CRM success!

Does CRM 2.0 Add Value?

Gartner Research thinks so.

At this point in time many companies give little thought to CRM 2.0, some don't know what it is - are you familiar with the term?

CRM 2.0 refers to social CRM and is a new way of thinking about CRM.

"...while traditional CRM solutions will continue to aggregate customer data, analyze that data, and automate workflows to optimize business processes, CRM professionals must find innovative new solutions to engage with emerging social consumers, enrich the customer experience through community-based interactions, and architect solutions that are flexible and foster strong intra-organization and customer collaboration."

This is where CRM is going and I encourage you to read the article from CRM Magazine, CRM 2.0 Is For Real.

-Brianna

Published Tuesday, November 25, 2008 7:59 AM by Brianna Tinjum

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About Brianna Tinjum

I am happy to say I love my job! Everyday there is a new challenge and something new to learn, it keeps things interesting. I was very happy when we started Good Training because it gave me an opportunity to help people and share knowledge. Outside of the office I enjoy being active. When weather permits you may catch me riding my bike around the lakes of Minneapolis or hiking in Northern Minnesota. In the winter I get out snowboarding as much as possible and I always try to take a trip to the mountains. I made it out to Bridger Bowl in Bozeman, MT at the end of February 2008 and it was a fantastic time! Year round I participate in dance and yoga classes to mix things up. I love watching movies and you could say I may have seen too many. :) I also have a passion for reading - if I find a good book it can consume all of my free time.