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Good Practices for CRM

This blog focuses on best practices for ultimate CRM success!

Want to Avoid Duplicate Ticket Numbers in SalesLogix?

Follow these two suggestions...

Previously, I didn't think that it was possible for SalesLogix to create duplicate tickets.  I was wrong, but you can avoid having this happen to you.  The chance of creating duplicate tickets can occur in 2 situations:

  1. A new remote database is created and a new site code is generated rather than continued use of the old site code.
  2. A user logs into more than one remote database.

Don't do these things if you want to remain duplicate free. 

-Brianna

Published Thursday, April 30, 2009 2:12 PM by Brianna Tinjum

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About Brianna Tinjum

I am happy to say I love my job! Everyday there is a new challenge and something new to learn, it keeps things interesting. I was very happy when we started Good Training because it gave me an opportunity to help people and share knowledge. Outside of the office I enjoy being active. When weather permits you may catch me riding my bike around the lakes of Minneapolis or hiking in Northern Minnesota. In the winter I get out snowboarding as much as possible and I always try to take a trip to the mountains. I made it out to Bridger Bowl in Bozeman, MT at the end of February 2008 and it was a fantastic time! Year round I participate in dance and yoga classes to mix things up. I love watching movies and you could say I may have seen too many. :) I also have a passion for reading - if I find a good book it can consume all of my free time.