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Good Practices for CRM

This blog focuses on best practices for ultimate CRM success!

Get The Information You Need From Your Customer

And deliver the appropriate solution.

Today I read a Sales Performance Tip from Miller Heiman that struck a cord.  If you haven't noticed, there is information available for almost every single topic you can imagine.  I can find information to many random wonderings at any time of day, in minutes, if not seconds.  I love the ability that we now have to research products, read opinions, gather facts and become more informed about everything.  The customers who purchase your products and services have this same ability.  I think that customer empowerment is great, but I have to admit that it becomes frustrating when a customer comes to you, has researched your offerings and then self diagnoses his/her needs without consulting an expert (you).  I've seen this approach fail a few times.  The article I read touches on this theme, you can read it here...

(Note: This article expires.  If you are interested read it soon!)

-Brianna

Published Wednesday, June 10, 2009 2:31 PM by Brianna Tinjum

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About Brianna Tinjum

I am happy to say I love my job! Everyday there is a new challenge and something new to learn, it keeps things interesting. I was very happy when we started Good Training because it gave me an opportunity to help people and share knowledge. Outside of the office I enjoy being active. When weather permits you may catch me riding my bike around the lakes of Minneapolis or hiking in Northern Minnesota. In the winter I get out snowboarding as much as possible and I always try to take a trip to the mountains. I made it out to Bridger Bowl in Bozeman, MT at the end of February 2008 and it was a fantastic time! Year round I participate in dance and yoga classes to mix things up. I love watching movies and you could say I may have seen too many. :) I also have a passion for reading - if I find a good book it can consume all of my free time.