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Good Practices for CRM

This blog focuses on best practices for ultimate CRM success!

Undesirable Customers

You can't win them all, and you don't want to.

It is funny to think that there are customers out there that you don't want, especially in the current economic climate.  While I don't think anyone would turn down business, there are definitely customers that you don't want to pursue.  The challenge is identifying the customers that your company doesn't want, not doing so can be a bad thing. 

"If you're like most business leaders, identifying customers you don't want isn't easy, especially in times like these. But it can be helpful to consider which of your customers are least important, if for no other reason than to help you focus on the most important ones."

I read an article in Business Week that I think you should take a look at - Customers Your Company Doesn't Want.

-Brianna

Published Thursday, June 18, 2009 1:17 PM by Brianna Tinjum
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About Brianna Tinjum

I am happy to say I love my job! Everyday there is a new challenge and something new to learn, it keeps things interesting. I was very happy when we started Good Training because it gave me an opportunity to help people and share knowledge. Outside of the office I enjoy being active. When weather permits you may catch me riding my bike around the lakes of Minneapolis or hiking in Northern Minnesota. In the winter I get out snowboarding as much as possible and I always try to take a trip to the mountains. I made it out to Bridger Bowl in Bozeman, MT at the end of February 2008 and it was a fantastic time! Year round I participate in dance and yoga classes to mix things up. I love watching movies and you could say I may have seen too many. :) I also have a passion for reading - if I find a good book it can consume all of my free time.