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Good Practices for CRM

This blog focuses on best practices for ultimate CRM success!

Hear Yes More Often

Improving your "yes" rate.

The majority of the time we would rather hear yes then no.  Have you ever thought about how you can influence how often you receive yes for an answer?  Below are a few paragraphs from an article by Arlene Johnson that explores how you can improve your yes rate:

"If you are getting more no's than yes's when asking others for support, resources or important agreements, heads-up.  You might consider reversing the pattern!  First, let's check your yes rate.  Thinking of the last requests that you have made of others, a colleague, boss or customer (or spouse), what percentage of their responses were yes versus no?  Your answer is your yes rate.  If your yes rate is above 95%, congratulations!  You can use this information to reinforce what you're doing right, and to use as a coaching tool for others!

Any yes rate below what you consider to be an optimum percentage, could impact what you want to achieve in your business or personal life.  So, assessing your yes rate is definitely worthy of your time and consideration. 

Here's the good news:  you can easily and effectively improve your yes rate by using a collaborative conversation approach, and by understanding and speaking to an individual's or group's most important yes factors and no factors."

You can read the article in its entirety here.

-Brianna

Published Tuesday, February 16, 2010 2:49 PM by Brianna Tinjum

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About Brianna Tinjum

I am happy to say I love my job! Everyday there is a new challenge and something new to learn, it keeps things interesting. I was very happy when we started Good Training because it gave me an opportunity to help people and share knowledge. Outside of the office I enjoy being active. When weather permits you may catch me riding my bike around the lakes of Minneapolis or hiking in Northern Minnesota. In the winter I get out snowboarding as much as possible and I always try to take a trip to the mountains. I made it out to Bridger Bowl in Bozeman, MT at the end of February 2008 and it was a fantastic time! Year round I participate in dance and yoga classes to mix things up. I love watching movies and you could say I may have seen too many. :) I also have a passion for reading - if I find a good book it can consume all of my free time.