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Good Practices for CRM

This blog focuses on best practices for ultimate CRM success!

Pricing Plans and Your Customers

It usually comes down to cost.

Trying to convince a potential customer that the cost of a product or service is worth it can be difficult, especially in a strained economy with tighter budgets.  Below are a few paragraphs from an article by Rafi Mohammed that discusses how reworking pricing plans can have a positive impact on your business: 

"Pricing is one of the most powerful, yet underutilized strategies available to businesses. A McKinsey & Company study of the Global 1200 found that if companies increased prices by just 1% and demand remained constant, operating profits would increase on average by 11%. Some companies can profit even more; A 1% increase at Sears (SHLD), for instance, would raise profits by 155%. Just as important, price is a key attribute that consumers consider before making a purchase.

Many times customers are intrigued with a product or service but refrain from purchasing simply because the pricing plan does not work for them. Instead of making an outright purchase, for instance, some may prefer to rent, lease, or interval own. Offering a new pricing plan opens the door for new customers to purchase, generating blockbuster growth. Pick-a-plan pricing tactics can be categorized as providing ownership alternatives, mitigating uncertain value, offering price assurance, and overcoming financial and other constraints.

Some customers are interested in a product but can't afford it or don't need to own it. Alternatives include interval ownership, leasing, rental, and the Netflix (NFLX) model. The interval ownership concept has broadened the market for private jets and vacation condominiums. Many automobile customers prefer the convenience and upgrade benefits of leasing. The co-owner of Frank Kent Cadillac in Ft. Worth, Tex., told The Wall Street Journal that leases used to account for 65% of its business, according to a 2009 article. Companies such as Zipcar are innovating on the rental concept by offering hourly rentals to serve new customer segments: urbanites and college students."

You can read the article in its entirety here.

-Brianna

Published Wednesday, March 03, 2010 12:41 PM by Brianna Tinjum

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About Brianna Tinjum

I am happy to say I love my job! Everyday there is a new challenge and something new to learn, it keeps things interesting. I was very happy when we started Good Training because it gave me an opportunity to help people and share knowledge. Outside of the office I enjoy being active. When weather permits you may catch me riding my bike around the lakes of Minneapolis or hiking in Northern Minnesota. In the winter I get out snowboarding as much as possible and I always try to take a trip to the mountains. I made it out to Bridger Bowl in Bozeman, MT at the end of February 2008 and it was a fantastic time! Year round I participate in dance and yoga classes to mix things up. I love watching movies and you could say I may have seen too many. :) I also have a passion for reading - if I find a good book it can consume all of my free time.