SalesLogix Support Tickets record customer inquiries or complaints.  Tickets can contain virtually all information necessary to report, investigate, and close an inquiry or problem.  With this feature the user can insert new tickets for an account or contact, track time spent resolving issues using the Punch In/Punch Out button, record calendar and other activities for a ticket, and search for existing tickets using Lookups. 

This Workshop will focus on the different types of Activities within Support Tickets and how to use them quickly and efficiently.

Upon completion of this Workshop the user will have a better understanding of Support Tickets.  The user will also have increased ability to work with the different types of Activities within Support Tickets to meet customer demands easily, resulting in happier customers. 

Workshop registration is only available to registered community members. Registration is FREE and entitles you to full community benefits, such as workshops, forums, downloads and more! To register for this workshop, you must do one of the following: Register to become a community member Sign in if you are already a member