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The SalesLogix Product Blog

A Type Mismatch Error After an Upgrade to SalesLogix v7.x

An interesting problem...

Upgrading is always a tricky business, and if you miss something issues can arise.  Case in point - one of our customers upgraded to SalesLogix 7.x and started to have a problem adding activites to a ticket and punching out of a ticket once punched in.  My co-worker wrote the following blog about the issue and the fix that solved it:

"After a recent upgrade a user complained they were unable to add activities to a ticket or Punch Out of a ticket after they had punched in.  This functionality was working in the previous version.  The following errors were returned. 

An Error occurred executing active form script (System: Ticket Detail). Error in include script (TICKET:TICKET ACTIVITY SUPPORT): Type mismatch:'Result' at line 529, char 5. 

 An error occurred executing active form script (System:Add Edit Ticket Activity).  Overflow at line 131, char 8

 What we discovered was the system was looking for information from the Office Profile in the SalesLogix Adiministrator.   We opened the Adminstrator and added the Primary and Shipping address info under the System Offices tab to resolve the issue." 

-Brianna

Published Thursday, August 13, 2009 2:16 PM by Brianna Tinjum

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About Brianna Tinjum

I am happy to say I love my job! Everyday there is a new challenge and something new to learn, it keeps things interesting. I was very happy when we started Good Training because it gave me an opportunity to help people and share knowledge. Outside of the office I enjoy being active. When weather permits you may catch me riding my bike around the lakes of Minneapolis or hiking in Northern Minnesota. In the winter I get out snowboarding as much as possible and I always try to take a trip to the mountains. I made it out to Bridger Bowl in Bozeman, MT at the end of February 2008 and it was a fantastic time! Year round I participate in dance and yoga classes to mix things up. I love watching movies and you could say I may have seen too many. :) I also have a passion for reading - if I find a good book it can consume all of my free time.