Troubleshooting tips.
If you are having this problem with your SalesLogix remotes you are not alone. Because we come across this issue often I have some troubleshooting tips to share with you:
- Ensure the users' default team is set correctly.
- Check that the sync server is sending files and the remote user is receiving files.
- Ensure the remote user has access to the account.
- Check that the account does indeed belong to a team to which the remote user has access.
- As a last resort: SalesLogix Admins can force an account out to a remote by choosing that option in the SalesLogix Administrator. This is found under the sync tab for each user.
-Brianna
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About Brianna Tinjum
I am happy to say I love my job! Everyday there is a new challenge and something new to learn, it keeps things interesting. I was very happy when we started Good Training because it gave me an opportunity to help people and share knowledge.
Outside of the office I enjoy being active. When weather permits you may catch me riding my bike around the lakes of Minneapolis or hiking in Northern Minnesota. In the winter I get out snowboarding as much as possible and I always try to take a trip to the mountains. I made it out to Bridger Bowl in Bozeman, MT at the end of February 2008 and it was a fantastic time! Year round I participate in dance and yoga classes to mix things up.
I love watching movies and you could say I may have seen too many. :) I also have a passion for reading - if I find a good book it can consume all of my free time.