Commitment to customer experience.

I found an article in CRM Magazine about the Sage Insights Partner Conference, below are a couple of paragraphs:

"Sue Swenson appeared to breathe a sigh of relief last week.

As the president and chief executive officer of Sage North America took the stage of the Wells Fargo auditorium here to open Sage Insights '10, Sage's annual partner conference, the opening remarks stood in stark contrast to her keynote at last year's Insights event. "I'm happy to see the economy improving," Swenson said. "Even though it's bumpy and choppy, at least it's bumpy and choppy on the way up." She admitted that, in retrospect, her 2009 keynote in Nashville had not been a happy one. Whereas the theme of that event involved going back to basics, she said, 2010's theme is about embracing new opportunity. 

Swenson told Insights attendees that Sage is serious about making and keeping commitments. She said that not only will Sage commit more readily to product reviews to measure and fulfill product objectives, but it will also renew its commitment to customer experience. To that end, Sage launched a new customer experience workshop for partners, to help them ensure they're meeting the needs of customers."

You can read the entire article here.

-Brianna