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Take a look!
If you missed out on your chance to see the demo of the email
responder feature of KnowledgeSync for SalesLogix you still have the
chance to watch the recording on the Customer FX YouTube channel.
Like what you see? Questions? Contact your Business Partner today!
-Brianna
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Wednesday, January 18th, 2012 at 2pm CST. If you want to automate the creation of tickets and other records in SalesLogix then the KnowledgeSync Email Responder is exactly what you need. Making use of this feature will not only save you time but it will also ensure that your customer communications don't fall through the cracks, resulting in improved responsiveness whether it's a support issue or a new sales lead. In this demo we will review how an incoming email is automatically converted to a support ticket based upon keywords, and we will also look at the following workflow: - A confirmation email automatically sent to the customer acknowledging the support request, as well as an email to the support staff alerting them of the new ticket.
- Handling support requests from a contact that does not yet exist in your SalesLogix database and how to re-assign the ticket to a SalesLogix Account.
- Forwarding an email from any user's inbox to create a new support ticket automatically.
- Creating a scheduled Activity from an email.
- Creating a new Lead from an incoming email or your website's lead capture form.
Join us to learn more about KnowledgeSync E-mail Responder functionality. Register now! -Brianna
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Upgrade available soon! When SalesLogix Mobile launched in early 2011 it brought a whole new mobile experience to SalesLogix users who were used to using SalesLogix Mobile Classic. Sage is dedicated to continuing to make improvements and to enhancements to SalesLogix Mobile, and in this release you will find: Improved Usability: - Single-press pick-lists and lookup.
- A new "Clear" button on text fields.
Speeding Up Data Entry and Lookups: - Custom keyboards for URLs, email, and phone data entry.
- Faster search function that combines hash tags with search text.
Enhancing Time Management Functions: - A new "at a glance" week view.
- A month view that shows activity count and selected day details.
Localizing for Global Needs: - Multi-lingual support through a single portal.
- Support for French, German, Italian, and Russian.
To take advantage of the SalesLogix Mobile v1.2 you must be running SalesLogix 7.5.4 Windows, Web, or Cloud client. Remember, SalesLogix Mobile is free to all customers current with Sage Business Care. -Brianna
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Learn about the improvements.
SalesLogix Mobile Classic v6.0 is being released and with it comes improvements to the application, Mobile Classic Architect, and user experience. General Enhancements: - Full support for BlackBerry OS 6.0
- 64-bit Windows Server 2008 is fully supported
- Improved platform stability for the SalesLogix Mobile Classic Architect and BlackBerry client
Mobile Classic Architect Improvements: - Install anywhere - SalesLogix Mobile Classic architect can now reside wherever it is most convenient for the user
- Improved version control
- Integrated Differencing Tool used for merging new plugins with customized plugins. The configuration supports Araxis Merge as well as other third party merge tools that can be invoked from a command line.
Enriched Mobile Classic Client: - Improved performance for wheel focus on older devices
- Improved Calendar and Activity synchronization
- Improved performance for auto-sizing forms with hidden fields, accomplished with a new grid property that allows for setting field visibility
-Brianna
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December 14, 2011 at 2pm CST. KnowledgeSync is a business activity monitoring software that integrates with your SalesLogix system to help you stay notified about important business activities. KnowledgeSync email alerts is the first demo in a series of three and will cover: - Adding subscribers.
- Activating alerts.
- Real time demonstration of alert emails.
- Review of included, pre-built SalesLogix alerts.
- Information about the free KnowledgeSync Professional Edition.\
Register now! -Brianna
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Check out the recording. If, for some reason, you were unable to attend yesterday's demo of the SalesLogix e-Marketing Surveys you have the opportunity to view the recording of the demo. Watch now! -Brianna
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And more to come. The following information was sent to Sage SalesLogix Business Partners:
"This weekend we rolled out important hot fixes to Cloud customers who are currently running 7.5.4. There are about 15 more that will be rolled out this week. There were two HF’s – one that addressed a performance issue with the Notes/History tab and the other was the “October” fix that addressed “E-mails that were sent during October and recorded to History via SendSLX and Record to History functions were recording dates a month in the past”
There were two important actions for customers to take: - Customers were directed to update the Desktop Integration software for all users - Customers that may have been affected by the “October” fix were addressed to contact support regarding the tool that is available to fix the history records." -Brianna
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October 19, 2011 at 2pm CDT. Sage SalesLogix e-Marketing Drip Marketing gives you the ability to create a sequence of messages that are automatically delivered to your SalesLogix contacts at the right time. Drip Marketing uses intelligent technology to send messages to contacts based on their interactions with previous messages and based on data in your SalesLogix database environment. Register for a deep dive look into this feature of e-Marketing. Register now! -Brianna
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A project management tool for your SalesLogix Web/Cloud Client. If you've been looking for a way to better manage your projects, join us on Wednesday, October 5th, 2011 at 2pm CDT to see how Power2Projects Web/Cloud could benefit you. Some features we will highlight: - Associate one or more
projects with an Account.
- Create tasks for a project individually, or create a template for commonly
used tasks.
- Track time spent on tasks using Timeslips.
- Timeline Tab with a GANTT style graphical representation of actions taking
place regarding the project, including tasks.
- And more!
All demo attendees will receive an invite to try the Power2Projects beta version. Register now! -Brianna
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Join us today! Learn about your sales forecasting options and how to create a pipeline in today's training workshop for SalesLogix Web. The workshop begins at 2pm CDT and will last approximately 30 minutes. Register now! -Brianna
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Fiscal year end promotion. Sage Software's fiscal year ends September 30, 2011 and they are offering the following promotion: - Buy 20 licenses and get an Apple® iPad®2 - Through September 30, 2011, customers and prospects that purchase 20 new or add-on licenses of Sage SalesLogix or SageCRM will receive a brand new iPad®2 16GB with Wi-fi.
- Maximum of five iPad®2 16GB with Wi-fi mobile digital devices per customer.
- iPad®2 16GB with Wi-fi mobile digital devices will be shipped directly to the prospect/customer in the month of October 2011.
- For Sage SalesLogix Cloud or SageCRM.com purchases, customer must sign a three year contract.
- Offer does not apply for customers that are migrating on-premise licenses to Sage SalesLogix Cloud licenses.
- Offer only applies for net new or add-on orders.
Contact your Business Partner to take advantage of this promotion. -Brianna
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Demo on September 21, 2011 at 2pm CST.
Advanced Analytics for SalesLogix is a business intelligence tool that
aggregates CRM-related data into key metrics and allows users to analyze
those metrics in different ways. Advanced Analytics allows you to:
• Utilize pre-built, fully integrated interactive dashboards spanning all CRM functions.
• Define parameters and metrics, then intereact with dashboard visualizations via filter, drill, and pivot capabilities.
• Analyze CRM data as well as data from multiple external sources such as ERP, CTi, spreadsheets, CSV files, and web services.
• Customize dashboard content and manage access to sensitive data by individual or team.
Join us for a first look at this exciting new add-on product from Sage. Register now!
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Learn the requirement for Windows, Web, and Mobile. If you're going to move to the newest version of SalesLogix - v7.5.4 - making sure your current hardware, operating system, email client, etc. are compatible is one of the first steps you need to take. Attached is the SalesLogix v7.5.4 Compatibility Check List. Take a look and start planning your upgrade! -Brianna
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Now available. Maybe you couldn't attended the live demo of SalesLogix v7.5.4 and the new SalesLogix Mobile client on August 17th. That's ok, we have a recording available so that you can see all the new features and functionality of both the Web and Mobile clients. Watch now! -Brianna
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Wednesday, August 17, 2011 at 2pm CST. If you're thinking about a move to SalesLogix v7.5.4 or using the new Mobile client, this demo is a great opportunity to see the features and functionality in action. Some items that will be covered in v7.5.4: - Improvements to Notes/History
- Check for Duplicates/Merge
- Configurable "What's New" area
- Upgrade Discovery Tool
Some Mobile topics that will be covered: - Calendar and Complete Activities
- View Opportunity's Related Products
- Call Contact Mobile Number from Quick Actions Menu
These are just a few features that you will get to take a look at during the demo. Register now! -Brianna
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But not just yet. Yesterday, Sage Software announced that
SalesLogix v7.2 is the next version of SalesLogix set for retirement.
But not until July 2012. This should give all of you currently using
v7.2 time to prepare. From the announcement: "Over the past several releases, Sage SalesLogix has added exciting new features, extensive usability enhancements, and market-leading innovations in mobility and integration,
to name a few. In addition, we've introduced an interactive analytics
solution, a subscription-based offering -- Sage SalesLogix Cloud, as
well as a state-of-the-art web platform that retains and expands on the
qualities many customers have grown to love in the Windows®-based platform.
What does retirement mean to your customers?
If
they are using Sage SalesLogix v7.2.X, beginning in July 2012,
maintenance will cease for all 7.2.X versions of Sage SalesLogix and
technical support will be available on a limited basis only. Beginning
August 1, 2011, software updates for Sage SalesLogix v7.2.X will only be
provided for critical data loss and security issues. After retirement,
all Hot Fixes and Service Packs will cease for Sage SalesLogix v7.2.X
and Feature Requests will no longer be accepted.
Customers
with active support plans for Sage SalesLogix v7.2.X will continue to
receive support until their contract expires; however, upon retirement,
only troubleshooting support will be available." -Brianna
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Expires September 30, 2011. Due to the popularity of the Switch & Save and the Welcome Back programs, Sage Software will offer them both as their Q4 promotion: - Sage CRM Solutions Switch & Save - July 21 -
September, 2011: Customers switching from eligible competitor's
solutions can receive 60% off on-premise solutions, or discounted monthly
user rates for Cloud.com.
- Welcome Back - July 21 - September 30, 2011: Eligible customers can reinstate their Sage Business
Care plan for a reduced fee of 25%, and receive a 10% credit towards
upgrade services.
Contact your Business Partner for more details. -Brianna
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There's still time to register! If you haven't yet registered for today's demo of Advanced Analytics, a business intelligence tool for SalesLogix, we encourage you to do so. Register now! -Brianna
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I
am pleased to announce the North American launch of Sage SalesLogix
v7.5.4! This significant release delivers exciting new features,
extensive usability enhancements, and market-leading innovations for
mobility and ERP integration – all with a focus on quality, cost of
ownership, and the user experience.
To
ensure the highest levels of quality and performance, Sage SalesLogix
v7.5.4 has undergone rigorous testing, including an extensive beta cycle
and careful attention to customer and Business Partner feedback. Sage SalesLogix v7.5.4 includes new features and enhancements across the product suite, designed to enable: - Higher User Productivity – via
a consolidated Notes/History tab, powerful duplicate checking, improved
Sales Order workflow, editable data grids, and more!
- Mobile Workforce Enablement – via
full-featured Calendar and Activity capabilities, integrated
Notes/History view, Opportunity Products view and new Quick
Actions – all on popular devices.
- Streamlined ERP Integration – through SData™-based integration for real-time access to ERP data and effective data management with a seamless CRM user experience.
- Enhanced
Cloud Experience – including new customer onboarding resources,
multiple language support, and Offline Access with advanced sync
capabilities
- Simplified Install and Upgrade Experience – full
install, including Accelerators, Desktop integration components, Active
Directory enhancements, SQL Express 2008 R2 support and more!
- Coming Soon – Sage SalesLogix Advanced Analytics
Key Launch Dates & Activities* *Subject to change - 6/23 – Customer Announcement
- 6/23 – Pre-recorded What's New Webcast for Customers
- July – v7.5.4 DVD Media Ships to New Customers
Due
to the large file size of the v7.5.4 full install, SupportOnline will
refer customers to call their partners to receive the upgrade or to call
Sage to order complimentary media.
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Register now!
Today at 2pm CST is your chance to learn more about a new quoting solution for both SalesLogix Web and Cloud. Features include:
- Create
a quote, promote it to a sales order, and promote the sales order to an
invoice.
- Use
Multi-Currency option if it is turned on in the Administrator.
- Copy
products to and from an Opportunity.
- Manage
products with the Product Group Tree for unlimited group flexibility as
defined by the user.
- Adjust
price for one or more products at once.
- Search
for products based on SKU, Family, Cost, etc. using the Filter Pane.
Those are just a few of the many features available, and we
encourage you to join us for a first look demo of Power2Quotes to learn about
all of them. Register now! -Brianna
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Free workshop today at 2pm CST. If you've been wanting to gain a better understanding of the SalesLogix SpeedSearch feature, today you have your chance. Join us for our free, end-user workshop at 2pm CST. Register now! -Brianna
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Demo Wednesday, June 22, 2011 at 2pm CDT.If you're looking for a quoting solution for SalesLogix Web/Cloud that far exceeds out-of-the-box capabilities, then it's time for you to look at Power2Quotes for SalesLogix Web. This module is an add-on
to the standard SalesLogix Sales Order functionality and offers a
superior user experience for managing Quotes/Orders and their related
Opportunities. A rich-client side interface makes managing products at Orders
or Opportunities much more efficient. Sound like something you could use?
Register now! -Brianna
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Thursday, June 6, 2011, 6pm PST. Another upgrade has been scheduled for SalesLogix Cloud customers. What will you get with this upgrade? - Announcing the new Sage SalesLogix Mobile! -- Extend rich CRM
functionality to mobile device users quickly and easily -- at no additional
charge! Supports iPhone® 3.x and higher, iPad®, Android™ v2.1 and higher, and
BlackBerry v6.0 and higher. Go mobile now!
- Access common administrator tasks such as managing users and
teams, pick lists, products, lead sources, library, roles, and more, via the
web through the Web Administrator tool. (Note this tool does not replace the
current Sage SalesLogix Administrator).
- Increase productivity and results through streamlined
administration and the ability to capture and evaluate detailed information on
leads with enhancements to the Standard Problems and Resolutions functionality
and Lead Qualification capabilities.
- Enjoy full compatibility with the newest services available for
Sage SalesLogix Cloud such as Sage SalesLogix KnowledgeSync, Sage SalesLogix
Customer Portal, and Managed Cloud Servers.
-Brianna
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Learn about the coming release. If you were unable to attend yesterday's demo of SalesLogix v7.5.4 you have the chance to watch the recording. The release of this version isn't far off and this demo will give you a chance to learn more about the improvements to the system.
Watch now! -Brianna
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Sign-up now! Wednesday, May 18th, at 2pm CDT is your chance to get a first look at the newest version for SalesLogix before it's available! Join us to learn about the new features and functionality coming soon, such as: - Resources
- Add resources when scheduling an activity in the Web client.
- Standard
Problem/Resolution - Associate standard problems with standard
resolutions in the Web client.
- Qualifications
- Manage Lead Qualification Questions in the Web client.
- Secured
Actions - Manage user actions in the Web client.
- Quick
Forms - Editable SData grid control.
- What's
New Module - customize the tabs for the What's New module in the Web
client.
- Mobile -
Calendar views.
- Mobile -
Complete Activities screens.
- And more!
Register now! -Brianna
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See a demo before it is released.
A new release of SalesLogix is slated for this spring and there are many new features to take advantage of: - Resources - add resources when scheduling an activity in the
Web client.
- Standard Problem/Resolution - associate standard resolutions
with a standard problem in the Web client.
- Qualifications – Manage Lead Qualification Questions in the
Web client.
- What’s New module - customizing the tabs for the What’s New
Module in the Web client.
- Mobile - Calendar views.
- Mobile - Complete Activities screens.
- Mobile - Note/History area.
- Mobile - Opportunity Products.
- And more!
You can see a demo of the new release on Wednesday, May 18th at 2pm CDT. Register now! -Brianna
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Sage support update. If you've been having trouble using IE9 or FireFox 4 with your SalesLogix system you aren't alone. At this time, Sage does not support use of SalesLogix with either of these browsers but they did release a statement on the Sage Support forums that official compatibility will be available in the next 6 months. Maybe this isn't what you were hoping to hear, but it is coming. -Brianna
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Start your subscription. Did you know that SalesLogix E-marketing is integrated with your SalesLogix Windows, Web, and Cloud client? Did you know that you can easily turn-on this powerful marketing tool and begin to take advantage of it's features with a call to your Business Partner? Take a look at the attached product brief and if you are interested in what you see, try a 60-day free trial. -Brianna
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Still time to register! At 2pm CDT you have a chance to take a look at E-marketing for SalesLogix. - With SalesLogix
E-marketing, you can create and send professional email campaigns to your
prospects and customers to promote products and services, communicate
announcements and events, and more!
- Create intelligent drip marketing campaigns that send a series of marketing
messages to your contacts, campaigns, and leads.
- Send surveys to prospects and customers to mine valuable data for marketing
and product development teams, e.g., customer satisfaction surveys; test
messaging and designs; capture feature requests; and more.
Nurture and grow your customer base, and stay in contact with you prospects, using SalesLogix E-marketing. Register now! -Brianna
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Beginning April 11, 2011. If you're a SalesLogix Cloud customer your chance to upgrade is right around the corner. Customers can choose when/if to upgrade, and if you choose to go to the latest version here is what you can expect: - Announcing the new Sage SalesLogix Mobile! -- Extend
rich CRM functionality to mobile device users quickly and easily -- at no
additional charge! Supports iPhone® 3.x and higher, iPad®,
Android™ v2.1 and higher, and BlackBerry v6.0 and higher.
- Access common administrator tasks such as managing
users and teams, pick lists, products, lead sources, library, roles, and
more, via the web through the Web Administrator tool. (Note this tool does
not replace the current Sage SalesLogix Administrator).
- Increase productivity and results through streamlined
administration and the ability to capture and evaluate detailed
information on leads with enhancements to the Standard Problems and
Resolutions functionality and Lead Qualification capabilities.
Enjoy full compatibility with the newest services
available for Sage SalesLogix Cloud such as Sage SalesLogix KnowledgeSync, Sage
SalesLogix Customer Portal, and Managed Cloud Servers. -Brianna
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Sign-up today! Did you know that your SalesLogix Windows, Web, and Cloud clients have a built-in integration to SalesLogix E-marketing? This on-demand, feature rich product is easy to use and affordably priced. If you are interested in taking a look at the main features and functionality of SalesLogix E-marketing sign-up for a free demo that will take place on Wednesday, April 20th at 2pm CDT. Register now! -Brianna
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Videos available on YouTube. Dale Richter, SalesLogix Certified Trainer and presenter of our free workshops, has created many end-user training videos and posted them to YouTube. This is a great resource with many topics to choose from. View videos here. -Brianna
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Recording available. If you're interested in taking a look at the new SalesLogix Mobile you're in luck. We've posted a recording of the demo that was held on March 16th. And don't forget, if you're a named user on SalesLogix v75.3 Windows, Web, or Cloud clients the new SalesLogix Mobile is free! Watch the recording now. -Brianna
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Still time to register. Haven't registered for the sneak peek of the new SalesLogix Mobile App? There is still time! This demo takes place tomorrow at 2pm CDT, join us and see first-hand what this new product has to offer. Register now! -Brianna
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Read up on this new product. If you are using SalesLogix v7.5.3 Windows, Web, or Cloud clients you are going to be able to start using the new SalesLogix Mobile App very soon! This new product is going to allow you to access your SalesLogix data from your iPhone, iPad, Android, or Blackberry in an easier, more feature rich way than in previous releases of the Mobile product. Attached is the brand new datasheet Sage made available today - take a look! Interest in seeing a demo of this product? On March 16th at 2pm CDT we are making that possible. Sign-up now! -Brianna
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New information from Sage. A
security issue was recently reported for customer's who use Firefox
with the new SalesLogix v7.5.3 Web Desktop Integration. See below
information: "If the Sage desktop
integration plugin is enabled in Firefox it gives any site a bridge to
activate, without warning, any COM object on your local system. For
example this could be used by a 3rd party site to download all the emails from
your Outlook, send emails on your behalf, download a trojan to your local disk,
etc. The site does not have to be running SalesLogix, they merely need to
include a Javascript file that is shipped with it. It is not possible to
limit this ability without disabling the plugin entirely. It's still a
fairly specific exploit since the attacker would have to know that you have
installed the Sage desktop integration but thought I would give a word of
warning. Internet Explorer is still OK as it gives a security prompt
before activating an unsafe ActiveX." Sage has said that there is a fix planned for Service Pack 4, and they are evaluating a HotFix. -Brianna
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March 16, 2011 Are you interested being among the first to see the new Sage SalesLogix Mobile App? Register for the March 16th first look demo at 2pm CDT and learn about what the SalesLogix Mobile App has to offer, including: • Free Mobile licenses for SalesLogix Named Users.
• Browser support for Safari, Chrome, Firefox, and Opera.
• Fast and simply deployment, bug fixing, and upgrading of the application.
• Availability for both Cloud and on-premise SalesLogix.
• Access to Leads, Opportunities, Tickets, Activities, History, Notes.
• And much more!
This demo will be performed on an iPhone, but the app is also compatible with Android, Blackberry, and even iPad. Register now! -Brianna
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Release right around the corner. Sage is hoping to make the newest edition of SalesLogix Mobile available to customers on March 1, 2011, and there are many great new features to look forward to:
-Brianna
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Demo video. Would you like to see the SalesLogix Web client working on the iPhone? Then check out this demo video and see it in action! -Brianna
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See it in action. There is a new version of SalesLogix Mobile coming your way, and while I don't have all the details it should prove to be the best release to date. To get you excited, I thought I'd share a quick demo video of Dragon Diction working with SalesLogix for iPhone. Stay tuned for more information about the new mobile client, there is definitely a full demo in the future. -Brianna
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Yes, they work together. Yesterday I invited you to register for a demo of KnowledgeSync, v8.0 taking place on February 22nd. After posting I realized that I forgot to mention that KnowledgeSync now works with SalesLogix Cloud. Pairing KnowledgeSync with SalesLogix Cloud will enable you to enhance the intelligence of your CRM system with proactive CRM Alerts: • Now,
Sage SalesLogix Cloud customers can enjoy the proactive monitoring and
alerts available with Sage SalesLogix KnowledgeSync. Customers can
define alert criteria and dynamic business rules and sit back as Sage
SalesLogix KnowledgeSync proactively monitors their CRM system, sending
alerts or triggering an action in the system when business conditions
are met. • Sage SalesLogix KnowledgeSync is available to Sage SalesLogix Cloud customers beginning at $350/mo for a system license. -Brianna
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Announcement from Sage. See info below:
Sage SalesLogix Cloud & On-premise Enhancements Now Available! As
you may recall, we announced last month that we would be delivering
continuous enhancements for Sage SalesLogix over the coming year
beginning with the Managed Cloud Server and Staging Environments
launched in December 2010.
I
am pleased to share with you the next in our series of continuous
enhancements for Sage SalesLogix Cloud and the Sage SalesLogix Web
client that further extend the value of Sage SalesLogix through....
Sage SalesLogix KnowledgeSync for Sage SalesLogix Cloud
Enhance the intelligence of your CRM system with proactive CRM Alerts.
- Now,
Sage SalesLogix Cloud customers can enjoy the proactive monitoring and
alerts available with Sage SalesLogix KnowledgeSync. Customers can
define alert criteria and dynamic business rules and sit back as Sage
SalesLogix KnowledgeSync proactively monitors their CRM system, sending
alerts or triggering an action in the system when business conditions
are met.
- Sage
SalesLogix KnowledgeSync is available to Sage SalesLogix Cloud
customers beginning at $350/mo for a system license. Please refer to the
Sage SalesLogix Pricing Reference for North America for additional
pricing details and terms.
Sage SalesLogix Customer Portal for Sage SalesLogix Cloud
Empower customers with convenient self-service options.
- Now
your customers can empower their clients to get the support they need
24x7 with Sage SalesLogix Customer Portal, improving the customer
experience and reducing service and support costs.
- The
Sage SalesLogix Customer Portal is available to Sage SalesLogix Cloud
customers beginning at $350 per month for a system license.
Sage SalesLogix Web Administrator Improvements
Tailor your CRM solution easily, define user roles and capture key lead information.
- Now
available for Sage SalesLogix Cloud and Sage SalesLogix Web On-Premise
customers, these latest Web Administrator enhancements increase
usability, security and ease of administering Sage SalesLogix.
- Enhancements
to the Standard Problems and Resolutions functionality and Lead
Qualification capabilities will help increase end-user productivity and
results through streamlined administration and the ability to capture
and evaluate detailed information on leads.
- Multiple
enhancements to the administration capabilities for user roles
provides significant flexibility in creating security profiles for
users, teams, or groups that govern access and edit rights to key data
and the ability to perform or restrict specific actions.
-Brianna
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Is there a reminder? After yesterday's workshop, "SalesLogix Web - Marketing Campaigns", one of the participants had a question about reminding users of campaign tasks: Question: Is there a prompt/To-do/calendar reminder to tell the person when they have to have a task done? I find if it's not on the calendar it doesn't get done.
Answer: The tasks in Marketing Campaigns are not linked directly to the Calendar, though that would be a great feature for Sage to put in the next version. If you want to assign a task on the Calendar, that is another step you need to take in the Scheduling Menu. And you are right, if it isn't on the Calendar it usually doesn't get done. -Brianna
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New Microsoft update causes problems. The below information comes from a blog by Mark Duthoy: A recent Microsoft automatic update has added new security to IE8 that
prevents some users from logging into the SLX Client. You will see a
web page with
"There is a problem with this website's security certificate" and the
title bar will display "Certificate Error: Navigation Bolcked". We went
into the Internet options and
de-selected the following items "Check for server certification
revocation" and "Check for publisher's certificate revocation". After
restarting IE8 users were able to login without any issues. -Brianna
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Telephony integration! Are you familiar with the telephony integration product, intelli-CTi, that integrates with SalesLogix? The newest version was just made available, here are some highlights: - Improvements
to the integration with Sage SalesLogix LAN client - intelli-CTI for
SalesLogix LAN V3.1
- Formal
support for Sage SalesLogix (V7.5) Web client - intelli-CTI for SalesLogix
Web V3.1 - NEW!
- Improved
user experience with the new intelli-CTi desktop integration for telephone
call management and call flow
- Increased
range of supported phone systems via the new intelli-CTi Server
Component - This is the first step towards a more server central product -
see intelli-CTi
Phone System Compatibility List
- Improved compatibility with Citrix/Terminal Services
Environments
- Multiple telephone call support
- Introducing
QGate Breeze
- as part of this exciting new release comes our new QGate Breeze
Application Framework. Some of the advantages of QGate Breeze
include:
- Provides the host for intelli-CTi as a service
together with a new dynamic desktop side-bar display panel.
- "Lite" touch integration. The
capability to integrate CTI functionality into Web or traditional thick
client applications very quickly.
- Improved error management and logging.
Customization of the users' experience in
standard .NET extensions. -Brianna
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Website has been launched. Interested in attending Sage Summit 2011 in Washington, D.C.? Check out the newly launched website and find the information you need such as what it's about, the agenda, sponsors and more! -Brianna
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Get the most out of this feature. Some tips from a co-worker:
"The Sage Desktop Manager application that runs in your taskbar can be
restarted from your Start, Programs, Startup, SalesLogix Desktop
Manager. This location, while not obvious, does allow those users
without the SalesLogix LAN client install to start the app from the All
Programs option.
If you have had errors when attempting to run the SendSLX button the
system will cache those errors in the following location (Windows XP),
C:\Documents and Settings\yourusername\Application
Data\Sage\Output\Cache. Now if the Desktop Manager attempts to send
these cached records everytime it opens you may not get to send your
present record. In that case go into the Cache and delete these cached
records so you can start fresh. Revisit the records with errors to make
sure the email addresses were correct. I hope this makes using the
Desktop Manager a little easier!" -Brianna
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What's coming in 2011.
Below is information sent out by Sage yesterday:
Introducing Sage SalesLogix Cloud Enhancements
We
are pleased to announce that beginning today, and throughout the year, Sage
will be delivering continuous enhancements for Sage SalesLogix Cloud. Each of
these coming releases will deliver additional customer value and further
differentiate Sage SalesLogix Cloud from the competition.
The
first of these enhancements for Sage SalesLogix Cloud is a new offering that
helps extend the core CRM capabilities of Sage SalesLogix Cloud by enabling
the deployment of complementary add-on products and ISV solutions within a
customer's Cloud environment. And, the second of these enhancements provides
customers with a temporary, secure Cloud staging environment for testing
upgrades, customizations, and new applications.
- Sage SalesLogix Managed Cloud Server (MCS)
- With the (MCS), Business Partners and their
customers can enable popular add-on and ISV solutions to complement or
extend their Sage SalesLogix Cloud solution.
- With 3 server size options available, and basic
monitoring services included, customers can design a solution that best
fits their business needs.
- Sage SalesLogix Cloud Staging Environments
- Now all Sage SalesLogix Cloud customers can access
an additional Sage SalesLogix Cloud system for use on a temporary basis
for testing upgrades, customizations, and new applications -- ensuring
their production Cloud environment is not disrupted and users are not
affected by any changes.
- Sage SalesLogix Cloud customers will receive one (1)
day per month included in their service contract. Staging Environment
time will be credited to the customer's account in full, upfront.
Additional Staging Environment time can be purchased for an nominal
fee.
These are great additions and we can expect to see more as the year progresses. -Brianna
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