Hi all

I hope you can help. This is my first time posting although I have been reading the posts for a few weeks.

I have just taken over dealing with Saleslogix from a colleague so please forgive me is this is a trivial question.

When accepting a schedule, one of our users has the american date setting (06/03/2009 instead of 03/06/2009) on the bit that reads 'Schedued by.......on 06/03/2009.....'. This is only happened the last two days. Does anyone know is there is a setting and if so how to change it to the UK way? (All the other dates seem to be the correct way round.)

 I look forward to your reply.

 Regards, Donna

Hi Donna,

Have you checked the regional options for the user who created the activity, is it set to use US? I can see the same thing within the SalesLogix eval database (v7.2) and the activity would have been created by a user in the US (Lee Hogan)

Regards, Adam Travers

Hi Adam

Many thanks for your reply. I have checked the time zone setting and it is set to GMT. Everything else appears to be sett correctly, its just this one dates.

If you have any more ideas, they will be gratefully received.

Regards

Donna Lawrenson

What version of SalesLogix are you using?

Also, if you login to another users pc and give them access to that users activities do you see the same issue?

Regards, Adam Travers

Hi Adam

We are using Saleslogix Version 7.0 service pack1, LAN client.

I have logged into another users pc and made the affected users activities available to them and the dates are the correct UK version.

I then made the affected user able to see the non-affected users activites and the problem is there. So its probably something on that machine only.

Regards

Donna

Hi Donna,

I would check the regional options for the user, also, check they are both running the same version of SalesLogix.

Regards, Adam

Hi Adam

Both user are using the same version of SalesLogix and the regional setting on the computer are GMT.

The only thing that I can think of that (which as just come to light) is that the user has recently changed to using FireFox and not internet explorer. Would this affect anything.

 Regards

 Donna

Strange (or Im missing something really simple)

Get the user to open notepad and press F5, what format does it print todays date in?

Regards, Adam Travers

F5 in notepad brings up the correct format 03/06/2009 along with the time. (Ive tried in word too and thats the correct version.)

Thank you for your help. Im sorry its so difficult to solve.

Regards

Donna

Sorry, just one more thing! its bugging me now

Within the activity click on the time zone button, what does it show?

Regards, Adam

No worries. Thank you for your help.

The time zone box says:

Current Time Zone: GMT Do not adjust for DST

Comparison Time Zone: GMT Adjust for DST

Activity will be scheduled for: Wednesday, June 2, 2009 15.55 GMT: Dublin, Edinburg, London etc

regards, Donna

Hi Donna,

You could also try logging in to the affected users machine as someone else then login to SalesLogix to see if the issue is still there?

Regards, Adam

I have just tried logging onto the computer has a different user and then into Saleslogix under the correct user and then the same user that I logged on the the computer with and the issue is still the same both times. Its obviously a problem with the computer and not really Saleslogix. Its just odd that it is the only one place that it is affected.

 Many thanks for youe help today.

 Regards, Donna

It's either that or you could try completely uninstalling and re-installing SalesLogix.

No problem!

Regards, Adam