Hi Amy,
Thanks for the suggestion! We have not yet hosted a Workshop that deals with the Service and Support side of SalesLogix. I'll collaborate with Dale and we will get a Workshop together that deals with this subject.
Hi amy,
Ask and you shall receive
Here's a link to our upcoming Workshop on using support tickets to track time in SaleLogix -
Using Tickets to Document Time and Solutions for SalesLogix v6.2 and Above
Enjoy