This question was posted by Tanya Payne during our Webinar.

Can you add creating a ticket with a specific preset Area-Category-Issue.s to a contact process???

One of the tasks available in Contact Processes is scripting.....which makes the customizations unlimited.

In the past I have had my programmers write a script that would automatically put in a  campaign response. This worked nicely.

It could definetly be done. It would just have to be by someone that knows all the hooks into SalesLogix.

Thanks

 Dale

Hi Dale and Tanya

I have foound that Contact Processes in SalesLogix are quite limited, and are definitely restricted to focusing on Contacts, not other things like Tickets.

For my money, I would use TaskCentre for SalesLogix, which your SalesLogix Business Partner could source and configure for you.  It is brilliant for this sort of thing.  For a start, it can sit and monitor your database, looking for events like the adding of a Ticket.  It can then run scripts, generate emails, and a host of other things.

If you have any trouble locating it, let me know and I will point you in the right direction.

Regards

Paul Roussell, Adexio
Brisbane, Australia.