Hi:

Has anybody changed the ticket auto-number in SLX?  We are interested in starting at number -700000, so it will match with the return number in our ERP system. I know that the first xxx-xx- portion of the numbering sequence has to do with remote vs. local databases, so even though we would like to eliminate the xxx-xx portion altogether, we are willing to keep that part of the number and just have the -xxxxxx portion start at the number of our choosing.

Any suggestions?

Thanks,
Nancy

Yes, it has been done before. I am looking for the specific change that was made.....but in meantime - I know it is a script change. However, if you want this number to match a number in your ERP system, I would probably recommend doing a customization that would interact with both systems. If would be nearly impossible to keep these two numbers synced without such an integration.

Dale Richter